What is Trusted Health?
Trusted, Inc. is the leading digital labor marketplace and workforce management solution for the healthcare industry. We are headquartered in San Francisco but we’ve taken a digital-first approach to building our workforce and the majority of our team resides across the US and abroad.
Trusted was founded in 2017 with a focus on the largest profession in healthcare: nursing. Since then, we’ve taken a process dominated by recruiters and phone calls and converted it to a fully digital experience, connecting nurses directly to job opportunities and handling benefits, payroll, onboarding, and compliance. Our platform provides full employer of record services for employers in all 50 states and the District of Columbia.
In 2020, we launched our proprietary staffing platform, Works. Works helps hospitals solve one of their biggest challenges: filling every shift in an environment where demand for healthcare services and labor costs are increasing exponentially. With Works, facilities can create their own on-demand nursing workforce and manage all the details from a single system. Using predictive insights and recommendations, Works helps hospitals react to fluctuations in demand, while its staffing marketplace creates competition to fill open job requisitions with high-quality, active talent.
Trusted has support from top institutional investors such as Craft Ventures, Felicis Ventures, StepStone Group, and Founder Collective, as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, Town Hall Ventures, and Healthbox. Most recently we closed a $149 million Series C round to fund our next stage of growth.
What we're looking for
We are looking for ambitious, organized professionals to join our Compliance Coordinator team, which is responsible for ensuring that clinicians who have been placed to have an assignment with Trusted are credentialed and onboarded in an experience that is on-time and enjoyable. This is a dynamic role, requiring someone who is able to juggle multiple priorities and deadlines while staying organized. This role is candidate and client-facing, so we are looking for someone able to provide exceptional support while working in a fast-paced environment. You will be working highly cross-functionally, so the ability to achieve success within a team is a must.
Your responsibilities
- Owns onboarding and compliance tasks for new and returning travel clinicians
- Meets and exceeds facility expectations through clear, concise, timely, and professional communication
- Establishes and builds strong relationships with facilities, clients, and clinicians
- Contributes to team resources by ensuring process documentation and best practices are up-to-date and accurate
- Look ahead for ways to prevent any complications with the onboarding process, and work to mitigate those risks in a smooth and deliberate approach
Who you are
- Organized & processed-focused. You’re the one everyone expects to plan the next trip, event, or outing. You have impeccable attention to detail. You’ve been known to color-code your binders and you may have used a label maker once or twice. You can juggle multiple competing priorities and when things fall through the crack---well, with you, that never happens.
- Self-motivated. You feel highly responsible for the outcome of the projects you’re involved in and your friends and colleagues know they can count on you to “get things done.” Working for an early-stage startup is exciting to you and you thrive when there is a little bit of ambiguity in the air. You don’t wait for direction, you seize opportunities and want to be on a team that thinks the same way.
- Tech-savvy. You like to create efficiencies with technology, you’ve hacked together your own systems to create efficiencies in your daily operating rhythm. You’re a master of Microsoft Office, and you love project management tools. You’re comfortable with new software programs and you’re excited to work closely with an experienced, high-caliber product team.
- Fast learner. Ok, so maybe you haven't done 100% on the list above, but you’re excited about picking up new things and you think learning curves are more like runways. You’re a self-starter and if provided with the right direction you’ll figure out how to get to the destination.
- People-focused. You’re passionate about helping people. You have an uncanny ability to build trust, credibility, and relationships with candidates, clients, and teammates. You’re a strong, clear, and direct communicator able to inform and influence with your words.
You have
- 1+ years in healthcare staffing credentialing or compliance required
- 2-4 years in a fast-paced environment or high-growth startup that requires both customer service and strong organizational skills preferred
- A high level of comfort and ease in learning and managing different technology systems
- Highly organized and able to manage many relationships, issues, and projects simultaneously
- Experience with tools such as Google Workspace, Asana, Slack, and Salesforce is a plus
We offer
- Paid vacation & sick time, paid family leave, and flexible work hours
- Employer-paid health insurance, vision, and dental
- Employer-paid life insurance
- Mindfulness and fitness reimbursem*nt
- Monthly cell phone reimbursem*nt
- Employer-sponsored 401k
$61,016.70 - $68,643.79 a year
Trusted reasonably anticipates the salary range for this role to be $61,016.70 - $68,643.79 annually, plus equity. The final compensation for this position will vary based on geographic location and candidate experience relative to what Trusted reasonably anticipates for this position. We are committed to transparency, and any compensation questions will be addressed early in our recruitment process.
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Trusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an individual’s race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws.If you cannot submit your application due to a disability, please email hello@trustedhealth.com; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.
